Effective date: 17 June 2026
This Privacy Policy explains how Convalexa Solutions LLP ("Convalexa", "we", "us") collects, uses and protects personal information when you visit convalexa.in or contact us. By using this website you agree to the practices described here.
Information we collect
- Enquiry details you submit — when you use our contact form, WhatsApp links or email us, we receive your name, email address, phone number and the message you send.
- Usage and device data — like most websites, our hosting and analytics tools may automatically record your IP address, browser type, pages visited and referring page.
- Cookies and similar technologies — used by the third-party services listed below for analytics and chat functionality.
How we use your information
- To respond to your enquiries and provide quotes, demos and support.
- To operate, maintain and improve the website.
- To send you information you have requested about our RFID and IoT products and solutions.
- To comply with legal obligations.
Third-party services
This website uses the following third-party services, which may process limited data such as your IP address or cookie identifiers under their own privacy policies:
- Google Analytics 4 & Google Ads (gtag.js) — website analytics, measurement and advertising.
- Microsoft Clarity — analytics, including aggregated heatmaps and session replay, to understand how the site is used and improve it.
- Elfsight WhatsApp Chat — to enable the WhatsApp chat widget.
Enquiry emails are delivered to our team mailboxes via email (SMTP). We do not sell or rent your personal information to anyone.
Data sharing
We share personal data only with service providers who help us operate the website and respond to enquiries, and only as needed for those purposes, or where required by law.
Data retention
We keep enquiry information for as long as necessary to respond to and manage our relationship with you, and to meet legal and accounting requirements.
Data security
We take reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your rights
You may request access to, correction of, or deletion of the personal information you have provided to us, or ask us to stop contacting you, by writing to the address below.
Children's privacy
This website is intended for businesses and is not directed at children. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with its effective date.
Contact us
Convalexa Solutions LLP
Vasai East, Mumbai, Maharashtra, India
Email: info@convalexa.in
Phone: +91 98215 71464